{"id":3,"date":"2025-01-08T14:24:41","date_gmt":"2025-01-08T14:24:41","guid":{"rendered":"https:\/\/eubankscloudservices.com\/?page_id=3"},"modified":"2025-09-17T20:40:18","modified_gmt":"2025-09-18T00:40:18","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/eubankscloudservices.com\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading gtfy-1\">Privacy Policy<\/h2>\n\n\n\n<p class=\"gtfy-5\"><strong>Last updated:<\/strong> September 13, 2025<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-9\">Who we are<\/h2>\n\n\n\n<p class=\"gtfy-13\">Eubanks Cloud Services, LLC (ECS)<br> 6650 Rivers Ave, Ste 105, PMB 473741, North Charleston, SC 29406<br> Phone: (803) 250\u20112704<br> Email: <a href=\"mailto:Privacy@eubankscloudservices.com\">Privacy@eubankscloudservices.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-17\">Scope<\/h2>\n\n\n\n<p class=\"gtfy-21\">This Policy applies to information we collect through:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-28\">\n<li class=\"gtfy-25\">Our websites at <strong>https:\/\/eubankscloudservices.com<\/strong> and any pages linking to this Policy (\u201cSites\u201d);<\/li>\n\n\n\n<li class=\"gtfy-26\">Our customer portal and managed IT\/consulting services (\u201cServices\u201d);<\/li>\n\n\n\n<li class=\"gtfy-27\">Customer support channels, including SMS updates for service tickets and scheduling (for opted\u2011in contacts).<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-32\">Third\u2011party sites and services that are not controlled by ECS are governed by their own privacy policies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-36\">Information We Collect<\/h2>\n\n\n\n<h3 class=\"wp-block-heading gtfy-40\">Contact &amp; Account Data<\/h3>\n\n\n\n<p class=\"gtfy-44\">Name, company, job title, business mailing address, email address, phone numbers, and account\/profile details you provide.<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-48\">Ticket &amp; Service Data<\/h3>\n\n\n\n<p class=\"gtfy-52\">Issue descriptions, device identifiers, site\/asset info, scheduling\/appointment information, logs generated during troubleshooting, and communications history.<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-56\">Billing &amp; Transaction Data<\/h3>\n\n\n\n<p class=\"gtfy-60\">Billing contacts, invoices, quotes, payment confirmations (we do not store full payment card numbers on ECS systems).<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-64\">Technical &amp; Usage Data<\/h3>\n\n\n\n<p class=\"gtfy-68\">IP address, device and browser type, pages visited, timestamps, referring URLs, and cookie identifiers. Telemetry from systems we manage may also be collected.<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-72\">Communications Data<\/h3>\n\n\n\n<p class=\"gtfy-76\">Emails, support chats, call recordings\/voicemails where permitted, and SMS content\/metadata for opted\u2011in numbers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-80\">Information from Other Sources<\/h3>\n\n\n\n<p class=\"gtfy-84\">Business contact details from service providers, channel partners, and tools you enable (e.g., RMM\/PSA, backup, security, telephony).<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-88\">How We Use Information<\/h2>\n\n\n\n<ul class=\"wp-block-list gtfy-97\">\n<li class=\"gtfy-92\">Deliver and support the Services;<\/li>\n\n\n\n<li class=\"gtfy-93\">Communicate with you about tickets, incidents, billing, renewals, and policy updates;<\/li>\n\n\n\n<li class=\"gtfy-94\">Secure networks, endpoints, and accounts;<\/li>\n\n\n\n<li class=\"gtfy-95\">Operate and improve our Sites\/Services;<\/li>\n\n\n\n<li class=\"gtfy-96\">Comply with law and contracts.<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-101\">We <strong>do not<\/strong> use SMS for promotional marketing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-105\">Cookies, Analytics, and Online Advertising<\/h2>\n\n\n\n<p class=\"gtfy-109\">We use cookies and similar technologies to operate the Sites, analyze performance, and enhance security. You can manage cookie preferences via your browser or our cookie controls. You may also send a Global Privacy Control (GPC) signal from supported browsers and opt out of interest\u2011based advertising via industry tools (e.g., the DAA WebChoices program).<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-113\">How We Share Information<\/h2>\n\n\n\n<ul class=\"wp-block-list gtfy-122\">\n<li class=\"gtfy-117\">Service Providers\/Processors under contracts requiring confidentiality and limited use;<\/li>\n\n\n\n<li class=\"gtfy-118\">At your direction with vendors or partners you approve;<\/li>\n\n\n\n<li class=\"gtfy-119\">Compliance, Safety, and Legal purposes;<\/li>\n\n\n\n<li class=\"gtfy-120\">Business Transfers;<\/li>\n\n\n\n<li class=\"gtfy-121\">Anonymized\/Aggregated Data for reporting and service improvements.<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-126\">We <strong>do not<\/strong> sell personal information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-130\">SMS\u2011Specific Disclosures<\/h2>\n\n\n\n<ul class=\"wp-block-list gtfy-139\">\n<li class=\"gtfy-134\"><strong>Purpose:<\/strong> service\u2011related messages for existing customers about ticket status, scheduling\/ETAs, and incident notifications (no marketing).<\/li>\n\n\n\n<li class=\"gtfy-135\"><strong>Opt\u2011in (form only):<\/strong> consent must be provided by the customer using our <a href=\"https:\/\/forms.office.com\/r\/HgzbfxZFPv\">SMS Opt\u2011In form<\/a>. Verbal\/paper\/email requests are not accepted; no SMS is sent until the form is submitted.<\/li>\n\n\n\n<li class=\"gtfy-136\"><strong>Opt\u2011out\/HELP:<\/strong> reply <strong>STOP<\/strong> to cancel; <strong>START\/UNSTOP<\/strong> to rejoin; <strong>HELP<\/strong> for assistance.<\/li>\n\n\n\n<li class=\"gtfy-137\"><strong>Frequency &amp; Cost:<\/strong> Messages are event\u2011driven; message and data rates may apply.<\/li>\n\n\n\n<li class=\"gtfy-138\"><strong>Support:<\/strong> (803) 250\u20112704 \u2022 <a href=\"mailto:Privacy@eubankscloudservices.com\">Privacy@eubankscloudservices.com<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading gtfy-143\">Your Choices<\/h2>\n\n\n\n<ul class=\"wp-block-list gtfy-151\">\n<li class=\"gtfy-147\">Email preferences: unsubscribe links or contact us.<\/li>\n\n\n\n<li class=\"gtfy-148\">SMS: reply STOP to opt out; START\/UNSTOP to re\u2011opt\u2011in; HELP for help.<\/li>\n\n\n\n<li class=\"gtfy-149\">Cookies: adjust browser settings, enable GPC, or use tools like DAA WebChoices.<\/li>\n\n\n\n<li class=\"gtfy-150\">Access\/Correction\/Deletion: request as described below.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading gtfy-155\">State Privacy Rights<\/h2>\n\n\n\n<ul class=\"wp-block-list gtfy-166\">\n<li class=\"gtfy-159\">Know\/Access personal information;<\/li>\n\n\n\n<li class=\"gtfy-160\">Correct inaccuracies;<\/li>\n\n\n\n<li class=\"gtfy-161\">Delete certain personal information;<\/li>\n\n\n\n<li class=\"gtfy-162\">Portability;<\/li>\n\n\n\n<li class=\"gtfy-163\">Opt out of sale\/sharing\/targeted advertising;<\/li>\n\n\n\n<li class=\"gtfy-164\">Limit use of sensitive personal information;<\/li>\n\n\n\n<li class=\"gtfy-165\">Appeal our response to a request.<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-170\">Contact us using the details below to exercise rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-174\">Retention<\/h2>\n\n\n\n<p class=\"gtfy-178\">We retain information only as long as necessary to deliver the Services, meet obligations, resolve disputes, and maintain records.<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-182\">Security<\/h2>\n\n\n\n<p class=\"gtfy-186\">We employ safeguards including access controls, encryption in transit, and least\u2011privilege practices. No method is 100% secure.<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-190\">International Visitors<\/h2>\n\n\n\n<p class=\"gtfy-194\">We process information in the United States. By accessing our Sites or Services, you consent to processing in the U.S.<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-198\">Changes to this Policy<\/h2>\n\n\n\n<p class=\"gtfy-202\">We may update this Policy from time to time. The \u201cLast updated\u201d date reflects the latest version.<\/p>\n\n\n\n<h2 class=\"wp-block-heading gtfy-206\">How to Contact Us<\/h2>\n\n\n\n<p class=\"gtfy-210\">Eubanks Cloud Services, LLC<br> 6650 Rivers Ave, Ste 105, PMB 473741, North Charleston, SC 29406<br> Phone: (803) 250\u20112704<br> Email: <a href=\"mailto:Privacy@eubankscloudservices.com\">Privacy@eubankscloudservices.com<\/a><\/p>\n\n\n\n<p class=\"gtfy-214\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Last updated: September 13, 2025 Who we are Eubanks Cloud Services, LLC (ECS) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"gutenify_custom_css":"","gutenify_custom_css_data":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy - 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