Privacy Policy
Last updated: September 13, 2025
Who we are
Eubanks Cloud Services, LLC (ECS)
6650 Rivers Ave, Ste 105, PMB 473741, North Charleston, SC 29406
Phone: (803) 250‑2704
Email: Privacy@eubankscloudservices.com
Scope
This Policy applies to information we collect through:
- Our websites at https://eubankscloudservices.com and any pages linking to this Policy (“Sites”);
- Our customer portal and managed IT/consulting services (“Services”);
- Customer support channels, including SMS updates for service tickets and scheduling (for opted‑in contacts).
Third‑party sites and services that are not controlled by ECS are governed by their own privacy policies.
Information We Collect
Contact & Account Data
Name, company, job title, business mailing address, email address, phone numbers, and account/profile details you provide.
Ticket & Service Data
Issue descriptions, device identifiers, site/asset info, scheduling/appointment information, logs generated during troubleshooting, and communications history.
Billing & Transaction Data
Billing contacts, invoices, quotes, payment confirmations (we do not store full payment card numbers on ECS systems).
Technical & Usage Data
IP address, device and browser type, pages visited, timestamps, referring URLs, and cookie identifiers. Telemetry from systems we manage may also be collected.
Communications Data
Emails, support chats, call recordings/voicemails where permitted, and SMS content/metadata for opted‑in numbers.
Information from Other Sources
Business contact details from service providers, channel partners, and tools you enable (e.g., RMM/PSA, backup, security, telephony).
How We Use Information
- Deliver and support the Services;
- Communicate with you about tickets, incidents, billing, renewals, and policy updates;
- Secure networks, endpoints, and accounts;
- Operate and improve our Sites/Services;
- Comply with law and contracts.
We do not use SMS for promotional marketing.
Cookies, Analytics, and Online Advertising
We use cookies and similar technologies to operate the Sites, analyze performance, and enhance security. You can manage cookie preferences via your browser or our cookie controls. You may also send a Global Privacy Control (GPC) signal from supported browsers and opt out of interest‑based advertising via industry tools (e.g., the DAA WebChoices program).
How We Share Information
- Service Providers/Processors under contracts requiring confidentiality and limited use;
- At your direction with vendors or partners you approve;
- Compliance, Safety, and Legal purposes;
- Business Transfers;
- Anonymized/Aggregated Data for reporting and service improvements.
We do not sell personal information.
SMS‑Specific Disclosures
- Purpose: service‑related messages for existing customers about ticket status, scheduling/ETAs, and incident notifications (no marketing).
- Opt‑in (form only): consent must be provided by the customer using our SMS Opt‑In form. Verbal/paper/email requests are not accepted; no SMS is sent until the form is submitted.
- Opt‑out/HELP: reply STOP to cancel; START/UNSTOP to rejoin; HELP for assistance.
- Frequency & Cost: Messages are event‑driven; message and data rates may apply.
- Support: (803) 250‑2704 • Privacy@eubankscloudservices.com
Your Choices
- Email preferences: unsubscribe links or contact us.
- SMS: reply STOP to opt out; START/UNSTOP to re‑opt‑in; HELP for help.
- Cookies: adjust browser settings, enable GPC, or use tools like DAA WebChoices.
- Access/Correction/Deletion: request as described below.
State Privacy Rights
- Know/Access personal information;
- Correct inaccuracies;
- Delete certain personal information;
- Portability;
- Opt out of sale/sharing/targeted advertising;
- Limit use of sensitive personal information;
- Appeal our response to a request.
Contact us using the details below to exercise rights.
Retention
We retain information only as long as necessary to deliver the Services, meet obligations, resolve disputes, and maintain records.
Security
We employ safeguards including access controls, encryption in transit, and least‑privilege practices. No method is 100% secure.
International Visitors
We process information in the United States. By accessing our Sites or Services, you consent to processing in the U.S.
Changes to this Policy
We may update this Policy from time to time. The “Last updated” date reflects the latest version.
How to Contact Us
Eubanks Cloud Services, LLC
6650 Rivers Ave, Ste 105, PMB 473741, North Charleston, SC 29406
Phone: (803) 250‑2704
Email: Privacy@eubankscloudservices.com